All sales on SociBoost are final. Due to the digital nature of our services and immediate delivery of growth credits, we do not offer refunds under any circumstances.
1. No Refund Policy
SociBoost maintains a strict no-refund policy for all purchases, including:
One-time growth credit packages
Monthly subscription plans
Add-on services and boost packages
Analytics reports and audits
This policy is in place because our services involve immediate allocation of resources and credits to your account upon purchase, which cannot be reversed.
2. Why We Don't Offer Refunds
Our no-refund policy exists for several important reasons:
Immediate Service Delivery: Growth credits and services begin processing immediately upon purchase
Digital Product Nature: Our services are digital and cannot be "returned" like physical products
Resource Allocation: System resources and credits are allocated instantly to your account
Prevention of Abuse: This policy helps prevent service abuse and maintains fair pricing for all users
3. Before You Purchase
To ensure you make an informed decision, we encourage you to:
Try our free social media audit to understand our service quality
Review package details and features carefully before purchasing
Read our Terms of Service to understand how our services work
Contact our support team if you have any questions before buying
Start with a smaller package if you're unsure about our services
4. Service Guarantee
While we don't offer refunds, we do provide the following guarantees:
Refill Policy: If service delivery issues occur within the specified timeframe, we will refill your credits
Service Completion: We strive to deliver the allocated credits
Compliance: We use methods designed to comply with platform guidelines
Support: Access to customer support for any service-related issues
5. Refill Policy
Instead of refunds, we offer a comprehensive refill policy:
30-day refill guarantee for Growth Pro plans
45-day refill guarantee for Creator Elite plans
Refills are provided if there's a drop in delivered services within the guarantee period
To request a refill, contact support with your order details
Note: Refill policy applies only to service delivery issues, not to natural fluctuations in social media metrics or changes due to your account activity.
6. Subscription Cancellations
For monthly subscriptions:
You may cancel your subscription at any time
Cancellation prevents future charges only
No refunds are provided for the current billing period
You will continue to receive services until the end of your paid period
To cancel, contact our support team or use your account settings
7. Chargebacks and Disputes
Filing a chargeback or payment dispute instead of contacting our support team will result in:
Immediate termination of your account
Loss of all credits and services
Permanent ban from our platform
Potential legal action to recover costs
We encourage you to contact our support team first if you experience any issues. We're here to help resolve any concerns.
8. Exceptions
The only exceptions to our no-refund policy are:
Technical errors resulting in duplicate charges (refund of duplicate amount only)
Services purchased fraudulently using stolen payment information
Cases required by Turkish consumer protection law
9. Contact Support
If you have questions about your purchase or need assistance:
Please include your order number and account email
10. Legal Rights
This refund policy does not affect your statutory rights under Turkish consumer protection laws. In cases where Turkish law provides mandatory refund rights, those rights will be honored.
11. Policy Updates
We reserve the right to update this refund policy at any time. Changes will apply to future purchases only. The policy in effect at the time of your purchase will apply to that transaction.